Privacy Policy

Effective Date: 2025-08-27

Welcome to LouLou. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit or make a purchase from www.loulou.co.nz, in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We may collect the following types of personal information:
- Contact details: name, email address, phone number, delivery address.
- Order information: purchase history, payment method (we do not store credit card details).
- Account details: if you create an account, we may store your login and profile information.
- Device information: IP address, browser type, time zone, cookies, and interaction data.
- Marketing preferences: including sign-ups for newsletters or promotional offers.

2. How We Collect Information

We collect personal information from:
- You directly when you fill out forms, make purchases, or communicate with us.
- Your use of our website and services through cookies and tracking technologies.
- Third-party services (e.g., Shopify, Stripe, or email marketing platforms like Mailchimp) that help us operate the website.

3. How We Use Your Information

We use your personal information to:
- Fulfil orders and deliver products.
- Communicate with you about your orders, returns, or customer support queries.
- Send marketing emails (if you have opted in).
- Improve website functionality and user experience.
- Prevent fraud or misuse of our services.
- Comply with legal obligations.

4. Sharing Your Information

We may share your information with:
- Service providers such as payment gateways (e.g., Stripe, Afterpay), shipping providers, and email platforms.
- Third parties for legal reasons, if required by law or to enforce our legal rights.
- We do not sell or rent your personal information to third parties.

5. Cookies and Tracking

Our website uses cookies to:
- Maintain shopping cart sessions.
- Understand user behavior (via Google Analytics or similar tools).
- Remember your preferences.

You can adjust your browser settings to decline cookies, though this may affect functionality.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:
- Access your personal information.
- Request correction of inaccurate or outdated information.
- Withdraw consent for marketing communications at any time.

Contact: hello@loulou.co.nz.

7. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure. However, no method of electronic transmission is 100% secure.

8. Retention

We retain personal information only for as long as necessary to provide our services and comply with legal requirements. After this, your information will be securely deleted or anonymised.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page and take effect immediately upon publication.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
📧 hello@loulou.co.nz
📍 Auckland, New Zealand